Pet Express Delivery Terms of Service
1. AGREEMENT TO TERMS
1.1 These Terms constitute a legally binding agreement between you (“User”) and Pet Express Delivery (“Company”)
1.2 By accessing or using the Platform, you agree to be bound by these Terms, including arbitration provisions and liability limitations.
1.3 If you do not agree, you must discontinue use immediately
2. DEFINITIONS
2.1 “Platform” refers to all applications, websites, and systems operated by the Company.
2.2 “User” refers to any individual using the Platform.
2.3 “Merchant” refers to pet product sellers.
2.4 “Delivery Partner” refers to independent contractors.
3. PLATFORM OVERVIEW
3.1 The Company operates as a technology intermediary.
3.2 The Company does not sell products, employ delivery drivers, or control merchant inventory.
4. USER ACCOUNTS
4.1 Users must provide accurate information.
4.2 Users are responsible for account security and activity.
4.3 The Company may suspend accounts at its discretion.
5. ORDERS AND PAYMENTS
5.1 Orders are fulfilled by Merchants.
5.2 Fees may include service fees, delivery fees, and processing fees.
5.3 Pricing may vary dynamically.
6. PAYMENT DISPUTES & CHARGEBACKS
6.1 Disputes must be submitted within 30 days.
6.2 Unauthorized chargebacks may result in account suspension and financial penalties.
6.3 The Company reserves the right to recover damages.
7. DELIVERY SERVICES
7.1 Deliveries are performed by independent contractors.
7.2 Delivery times are estimates only.
8. INDEPENDENT CONTRACTOR STATUS
8.1 No employment relationship is created.
8.2 Delivery Partners are responsible for taxes and expenses.
9. MERCHANT OBLIGATIONS
9.1 Merchants must ensure product quality, accurate listings, and legal compliance.
10. INTELLECTUAL PROPERTY & LICENSING
10.1 All intellectual property belongs to the Company.
10.2 Users receive a limited, revocable license.
11. API USAGE TERMS
11.1 API access must follow Company rules.
11.2 Prohibited actions include reverse engineering and data scraping.
12. PRIVACY & DATA PROTECTION
12.1 The Company collects personal, location, and payment data.
12.2 Data is used for operations and security.
13. DATA RETENTION & SECURITY
13.1 Data is retained only as necessary.
13.2 Industry-standard security measures are used.
14. ARBITRATION AGREEMENT
14.1 All disputes shall be resolved via binding arbitration.
14.2 Arbitration governed by AAA rules.
14.3 Users waive jury trial rights.
15. CLASS ACTION WAIVER
15.1 Users agree not to participate in class actions.
16. LIMITATION OF LIABILITY
16.1 The Company is not liable for indirect damages or loss of profits.
16.2 Liability is capped at last 30 days of payments.
17. DISCLAIMER OF WARRANTIES
17.1 Services provided “AS IS”.
17.2 No guarantees of availability or performance.
18. INDEMNIFICATION
18.1 Users agree to indemnify the Company against claims.
19. INSURANCE & RISK ALLOCATION
19.1 Delivery Partners are responsible for insurance.
19.2 Merchants are responsible for product liability.
20. TERMINATION
20.1 The Company may terminate access at any time.
21. FORCE MAJEURE
21.1 The Company is not liable for uncontrollable events.
22. GOVERNING LAW
22.1 Governed by laws of Washington, USA.
23. DISPUTE RESOLUTION PROCESS
23.1 Users must attempt informal resolution first.
23.2 If unresolved within 30 days, arbitration applies.
24. COMPLIANCE & REGULATIONS
24.1 Users must comply with all laws.
24.2 Violations may result in suspension or termination.
25. ANTI-FRAUD POLICY
25.1 Zero tolerance for fraud.
25.2 The Company may suspend accounts and pursue legal action.
26. ELECTRONIC COMMUNICATIONS
26.1 Users consent to electronic communications.
26.2 These satisfy legal written requirements.
27. MODIFICATIONS
27.1 Terms may be updated at any time.
27.2 Continued use means acceptance.
28. ASSIGNMENT
28.1 Company may assign rights.
28.2 Users may not without consent.
29. SEVERABILITY
29.1 Invalid provisions do not affect others.
30. ENTIRE AGREEMENT
30.1 These Terms represent the full agreement.